Return & Refund Policy
All Sales Are Final
Due to the nature of our products and for hygiene and safety reasons, all sales are final.
We do not accept returns, exchanges, or cancellations once an order has been placed.
Please be sure to review your order carefully before checkout.
Damaged or Defective Items
We stand behind the quality of our products.
If your item arrives damaged or defective, please contact us within 48 hours of delivery at brightspaceshops@gmail.com with:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
Once verified, we’ll be happy to offer a replacement or refund at our discretion.
Lost or Missing Packages
We are not responsible for items lost or delayed due to incorrect addresses, postal carrier errors, or circumstances beyond our control.
If a package is marked “delivered” but not received, please contact your local post office or carrier directly.
Cancellations
Orders cannot be canceled once they have been processed or shipped.
Contact Us
If you have any questions or concerns about your order, please reach out to our support team at:
📧 brightspaceshops@gmail.com